IT Coordinator

As an IT Coordinator at Saint Dominic's Academy, I have routinely assisted the Lead IT Administrator in supporting end-users via phone, remote desktop, and in person.

Responsibilites

Provided Tier 1 technical support to 50+ clients, resolving hardware, software, and network connectivity issues

Installed and configured Windows 10/11 devices

Managed Windows user accounts through Active Directory

Documented resolved solutions in Jira Service Desk, escalating to Administrator as necessary